Teelogia Return & Refund Policy

We have a 30 days return policy, which means you have 30 days after receiving your item to request a return. At Teelogia, your satisfaction is our top priority. If you receive a defective or incorrect item, we’re happy to replace it or issue a refund under the terms below.

We accept returns for both defective and non-defective products to provide the best service to our customers. However, please note the following conditions:

  • Defective or Incorrect Items: If you receive a damaged, defective, or incorrect item, we will happily replace it or issue a full refund.

  • Non-Defective Items (Custom Orders): While we accept returns for non-defective products, since all our items are made to order, we do not accept returns for “Change of Mind,” personal preference, or wrong size selection.

How to Return an Item (If There Is a Problem)

1. Contact Us

Email our support team at support@teelogia.com with:

  • Your order number

  • Photos of the issue

  • A brief explanation

  • Please note that returns will need to be sent to the following address:

    Address: 5072 Pismo Ray Drive Katy Texas United States

2. Receive Instructions

We’ll review your request and send you return or replacement instructions.

3. Resolution

If approved, we will:

  • Replace the item or

  • Issue a full refund

Return Eligibility

To be eligible:

  • Item must be unused

  • Item must be in original condition

  • Return applies to both defective and eligible non-defective items as per our policy.

Return Costs

If the mistake is ours (Defective/Wrong item) → We cover it।

For other approved returns → Customer must pay shipping।

Refund Information

  • Currency: USD ($)

  • Processing Time: 10 business days after approval

  • Method: Original payment method

Exchange Policy

  • We only replace defective or incorrect items

  • Replacement will be the same item and same size

Late or Missing Refunds

  1. Check your bank account

  2. Contact your card provider

  3. Contact your bank

  4. Still nothing? Email us at support@teelogia.com

Damaged or Incorrect Items

Contact Information

Business Hours: 8 AM – 6 PM (Mon – Fri), Central Standard Time (CST)
Phone: +1 (346) 580-3250
Email: support@teelogia.com
Business Address: 5072 Pismo Ray Drive, Katy, TX 77493